Category Archives: Services

Privacy Issues and your MSP

Privacy is something we seem to hear more and more about as we get less and less of it. Running a business has always involved privacy issues, because companies have always had some degree of personal information about their customers … Continue reading

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MDM Can Tame the Wild BYOD

Companies today are embracing the concept of BYOD (Bring Your Own Device) and it’s no wonder. In today’s economic climate, even cash-heavy organizations are looking to cut costs in every way feasible. Allowing or even encouraging employees to buy their … Continue reading

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Go the extra step – use their name

In my last article I wrote about an example of terrible customer service. I hate to focus too much on the negative so I want to give you an example of exemplary customer service. I was in China recently and … Continue reading

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The Recipe For Making More Money By Working Fewer Hours

Many computer consultants operating in the current economy have a big problem… They want to make as much money as possible – and at the same time, keep their clients happy. But what they find is it’s just not possible … Continue reading

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Under-promise and over-deliver

For regular readers of my column, you may have heard me use the term “under-promise and over-deliver” in an offhand way from time to time. For me, the logic seems incredibly obvious and I just assume that everyone understands and … Continue reading

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Setting Physical Security Policies for your MSP

Security is still a big concern for customers – and potential customers – of managed services. MSPs know it’s a question that’s going to come up, and one you’d better be prepared to answer. However, sometimes we get so focused … Continue reading

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How To Develop An Effective, Profitable Managed Service Plan Billing Structure

In my last article, I gave 17 reasons why operating on a break/fix, hourly support business model is a sure-fire way to kill your IT Support business. And while I don’t believe anyone will ever be able to convince me … Continue reading

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How many mistakes can you make?

Everyone has a friend that tells them stories about their dreams. Incredible stories.Stories where the dreams match a later event with almost unbelievable accuracy. I have a friend who is convinced that he has some form of supernatural ability. He … Continue reading

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Can a chipset help your Managed Services solution?

Several years ago, I participated in a combined case study with Intel and an automation tool to gauge the impact of using an advanced remote chipset such as that provided by Intel vProTM technology. The first area that I found … Continue reading

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Your Clients Want To Be Mobile. Here’s Three Ways To Get Them There Today.

With 80 new tablets announced at the 2011 Consumer Electronics Show in Las Vegas, and industry projections predicting as many as 64 million units to be in use by 2013, I don’t think there’s any doubt that tablet computers are … Continue reading

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