Category Archives: Technology

Privacy Issues and your MSP

Privacy is something we seem to hear more and more about as we get less and less of it. Running a business has always involved privacy issues, because companies have always had some degree of personal information about their customers … Continue reading

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Are Your Clients Ready To Move To The Cloud?

Moving to the Cloud is unquestionably the hottest topic today for small business owners when talking about their IT infrastructure. Moving data from an in-house server to a hosted provider has many potential advantages, causing more and more clients to … Continue reading

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Is There A Future For The MSP?

The media recently has been pretty gloomy with regards to how this year will go for IT support professionals. Instead of focusing on a (hopefully) improving economy and rebuilding with optimism, instead it seems that virtually all sources of news … Continue reading

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What Windows 8 Portends for MSPs – Part 2

In a previous article, I discussed the impact of Microsoft’s new operating systems, Windows 8 client and server, on MSPs and particularly how service providers will need to adapt to the big change in the client-side user interface and experience. … Continue reading

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What Windows 8 Portends for MSPs – Part 1

Since Microsoft’s release of the Windows 8 consumer preview on February 29th, and then the beta of the next generation of Windows Server (currently being called Windows Server the next day, the tech press has been abuzz with info and … Continue reading

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“To the Cloud” with Windows Intune

Managed service providers looking for a cloud-based management/security service have a number of options, but if yours is a Microsoft shop and your small business customers are running Windows clients, one that you should consider is Windows Intune.  With it, … Continue reading

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Effects of High Bandwidth Applications on the MSP

Remember those car commercials that proudly proclaimed “This is not your father’s Oldsmobile”?  Well, if you’re in the business of providing managed IT services, you’ve probably noticed that this is not your father’s network traffic, either. The data that flows … Continue reading

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Boost Productivity And Profits With A Great PSA

Without a doubt, when it comes to discussing software for the MSP market, the question, the one I get asked most frequently is, “Robert, what Ticketing System would you recommend?” Good question. After all, whether you’re implementing a PSA for the … Continue reading

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How to Maximize Profits and Customer Satisfaction with the Right RMM

Proactive network monitoring is the core of any successful Managed Service offering. Being able to know at an instant when one of your clients is experiencing a problem can be critical in maximizing your customer’s confidence that they can count … Continue reading

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Can a chipset help your Managed Services solution?

Several years ago, I participated in a combined case study with Intel and an automation tool to gauge the impact of using an advanced remote chipset such as that provided by Intel vProTM technology. The first area that I found … Continue reading

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